You’re in good company
“Support has been really, really good, even before we signed a contract. When we had an issue, it was fixed in two to three hours. Now that we have a contract, we get support for production issues as soon as possible.”
“We like Plivo and we recommend it. We first switched because of the pricing, but someone else can always offer a lower price. What keeps us here is simple APIs, easy integration, a friendly interface, and an easy SDK. And every time we’ve needed support, Plivo has responded to our tickets in a timely manner.”
“If we have 50,000 text messages we have to send, we don’t have to worry about how those will get through. We just send them all and Plivo handles it.”
“For almost five years, we’ve relied on Plivo for high-quality global calls with customers, totaling more than 6 million minutes. Its reliability and ease of use is a boon to our agents, and it helps us reach our goals of fulfilling the lending needs of SMBs.”
“I rely on Plivo communications for industry updates. When carriers make changes, I can always count on Plivo — and my personal CSM — to always send out newsletters and updates well in advance of any changes and to navigate through questions with me.”
“Working with Plivo is a transparent experience to us and our customers, and that’s the highest praise I can give any service.”
Plivo employs security best practices and policies to ensure that our network is secured physically and virtually, and that our customers’ data and payment information are both private and secure.
For most customers, an annual agreement refers to a commitment to spend a specified amount every month for the next year. Our business-level support plans are also considered an annual agreement. Finally, when you procure a short code, in addition to a one-time fee, you also must agree to either a committed spend package or a business-level support plan.
Our committed spend packages include guided implementation, premium support options, and customized rates.
No worries! Plivo services are available on a pay-as-you-go basis. Our comprehensive documentation is a great way to familiarize yourself with our offerings before and after you sign up for your free account.
Purchase of a short code has a $1,500 one-time fee charged at the time of purchase, and requires a committed spend package or a business-level support plan for purchase.
Plivo is required to comply with local laws for telecommunication services around the globe. To ensure compliance with such regulations globally, we perform a risk assessment on all signups from new potential customers. If our assessment indicates a high risk, we may put a business on a hold list, indicating that we are unable to provide service to them at this time.