Healthcare Communication SMS and Voice APIs

Healthcare businesses of all kinds use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms and for health communication, including dentist and physician practices, medical technology and healthtech companies, labs, and clinics.

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Why do healthcare providers rely on
Plivo APIs for health communication?
Benefits of SMS and voice communications
for healthcare businesses
  • Personalize patient engagement and experiences
    • Send medical appointment reminders, prescription status updates, and lab results.
    • Protect account privacy by sending one-time passwords for two-factor authentication.
    • Exchange two-way text messages between patients and doctors’ offices or add click-to-call to your website for immediate voice calls.
  • Improve staff efficiency and communications
    • Automate post-care calls or messages or send incoming callers to their choice of destinations via IVR menus that accept both DTMF and speech input.
    • Handle conference calling — loop in providers at other practices or seek feedback from patients via automated voice surveys.
    • Keep staff updated on hours, policies, and other information.
Personalize patient engagement and experiences
Plivo APIs for healthcare businesses

Patient security and privacy

Patient security and privacy

Plivo offers compliance with national and global privacy and security regulations, including HIPAA, SOC 2, PCI DSS, and GDPR. Plivo will sign a BAA for customers who sign up for an enterprise package.

Patient security and privacy
Join other healthcare businesses that trust
Plivo for their communications
“Plivo’s ability to perform message redaction at the integration layer is key to us, because we want to make sure that there’s not another repository somewhere out there that might contain something that it shouldn’t. Using Plivo’s SMS API, I’m confident there’s nothing because it’s been redacted immediately.”
Director of Enterprise Data, Women’s Health Clinic
“We’re serving tens of thousands of practices that are providing health and wellness services to millions of clients. The appointment reminders are a big value add for our customers. It’s a big reason why a lot of them sign up.”
Senior Vice President of Engineering, Practice Management Software Provider
Frequently asked questions

Plivo acts as a Business Associate of our customers, and we will sign a Business Associate Agreement (BAA) with enterprise customers to confirm our implementation of required security, privacy, and data breach related safeguards for protected health information (PHI). Plivo customers must also follow appropriate data security and privacy practices to ensure that their applications are HIPAA-compliant.

Plivo is SOC 2 Type 2 certified and holds a PCI DSS Level 1 certification. We also publish a list of security best practices that you can employ to make your accounts more secure.

Easier than you might expect. You can build a system without writing a single line of code by using our PHLO visual design tool, or code it in any of seven languages with the help of a Plivo SDK. We’ve written use case guides that show both approaches.

Yes, Plivo supports bulk messaging to up to 1,000 unique destination numbers in a single API call.

Integrate with Plivo’s Voice and SMS API today!