Healthcare Communication SMS and Voice APIs

Healthcare businesses of all kinds use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms and for health communication, including dentist and physician practices, medical technology and healthtech companies, labs, and clinics.

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Why do healthcare providers rely on
Plivo APIs for health communication?
Data security and privacy
Data security and privacy
  • HIPAA-compliant and will sign a BAA
  • Data redaction ensures that no PII is exposed.
  • Data is encrypted with TLS/HTTPS.
Unmatched reliability
Unmatched reliability
  • Guaranteed 99.95% uptime (99.99% for enterprise plans)
  • Direct relationships with 1,600+ Tier 1 and local carriers
  • 6 global points of presence
Customer satisfaction
Customer satisfaction
  • Consultative approach to customer service
  • 98 satisfaction score, highest on G2
  • Premium support plans available
 
Benefits of SMS and voice communications
for healthcare businesses
 
 
 
  • Personalize patient engagement and experiences
    • Send medical appointment reminders, prescription status updates, and lab results.
    • Protect account privacy by sending one-time passwords for two-factor authentication.
    • Exchange two-way text messages between patients and doctors’ offices or add click-to-call to your website for immediate voice calls.
  • Improve staff efficiency and communications
    • Automate post-care calls or messages or send incoming callers to their choice of destinations via IVR menus that accept both DTMF and speech input.
    • Handle conference calling — loop in providers at other practices or seek feedback from patients via automated voice surveys.
    • Keep staff updated on hours, policies, and other information.
Personalize patient engagement and experiences
 
 
 
 
Plivo APIs for healthcare businesses
 
 
SMS API SMS API
  • Programmatically send and receive SMS and MMS messages.
  • Get consistently high delivery and open rates at any volume or send rate.
  • Redact PHI in messaging logs and on the console.
Voice API Voice API
  • Integrate voice calling into your mobile and browser apps.
  • Offer interactive voice response (IVR) to help callers reach contacts and request documents.
  • Make, receive, and control calls programmatically.

Patient security and privacy

Patient security and privacy

Plivo offers compliance with national and global privacy and security regulations, including HIPAA, SOC 2, PCI DSS, and GDPR. Plivo will sign a BAA for customers who sign up for an enterprise package.

Patient security and privacy
 
 
 
 
Join other healthcare businesses that trust
Plivo for their communications
 
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“Plivo’s ability to perform message redaction at the integration layer is key to us, because we want to make sure that there’s not another repository somewhere out there that might contain something that it shouldn’t. Using Plivo’s SMS API, I’m confident there’s nothing because it’s been redacted immediately.”
Director of Enterprise Data, Women’s Health Clinic
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“We’re serving tens of thousands of practices that are providing health and wellness services to millions of clients. The appointment reminders are a big value add for our customers. It’s a big reason why a lot of them sign up.”
Senior Vice President of Engineering, Practice Management Software Provider

Integrate with Plivo’s Voice API and SMS API today!

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