SMS and Voice APIs for Government Messages
Thousands of organizations use Plivo’s global cloud communications platform and voice and messaging APIs to power engagement with those they serve, including national, regional, and local government ad agencies, fire, police, and correctional services, and political campaigns.
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Why do government agencies rely on
Plivo APIs for communication?
Plivo APIs for communication?
Data security and privacy
- Compliant with PCI DSS standards and GDPR regulations
- Data redaction ensures that no PII is exposed.
- Data is encrypted with TLS/HTTPS.
Unmatched reliability
- Guaranteed 99.95% uptime (99.99% for enterprise plans)
- Direct relationships with 1,600+ Tier 1 and local carriers
- 6 global points of presence
Customer satisfaction
- Consultative approach to customer service
- 98% satisfaction score, highest on G2
- Premium support plans available
Benefits of SMS and voice communications
for government agencies
for government agencies
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Improve public service communications
- Provide routine notifications of meetings, updated hours, or closing times.
- Send emergency alerts and communicate public health advisories.
- Give constituents self-service access to documents and information via interactive voice response (IVR) menus.
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Enhance security and improve internal office efficiency
- Protect private information by requiring two-factor authentication and one-time passwords for web portal and other secure resources.
- Automatically log all communications for recordkeeping compliance.
- Keep staff updated on hours, policies, and other information, and support inter-agency communications.
Plivo APIs for government agencies
SMS API
- Programmatically send and receive SMS and MMS messages.
- Interact with customers in your neighborhood, your country, or anywhere in the world via local, toll-free, or short code numbers.
- Get consistently high delivery and open rates at any volume or send rate.
Voice API
- Integrate voice calling into your mobile and browser applications.
- Offer interactive voice response (IVR) and call forwarding to help callers reach contacts and request documents.
- Make, receive, and control voice calls programmatically.
Political SMS and voice campaigns
Connect political campaigns to voters and reap the benefits of Plivo’s cloud
communication platform.
- Automated outreach to phone numbers within a given precinct, district, or state
- Compliance with carriers’ opt-in/opt-out requirements
- Use of both SMS API and Voice API for custom fundraising and communication campaigns
- A single local or short code number to allow coordinated communication and establish a single point of contact for the candidate
- Detailed logs for mandated record-keeping
- Certifications for security and privacy
