Retail Communication
SMS and Voice APIs

Thousands of companies use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including stores, ecommerce sellers, and other retailers.

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Why do retail businesses rely on
Plivo APIs for communication?
Data security and privacy
Data security and privacy
  • Compliant with PCI DSS standards and GDPR regulations
  • Data redaction ensures that no PII is exposed.
  • Data is encrypted with TLS/HTTPS.
Unmatched reliability
Unmatched reliability
  • Guaranteed 99.95% uptime (99.99% for enterprise plans)
  • Direct relationships with 1,600+ Tier 1 and local carriers
  • 6 global points of presence
Customer satisfaction
Customer satisfaction
  • Consultative approach to customer service
  • 98% satisfaction score, highest on G2
  • Premium support plans available
 
Benefits of SMS and voice communications
for retail and ecommerce businesses
 
 
 
  • Enhance customer communications
    • Deliver text-to-pay links, order updates, delivery alerts, restocked product notifications, and electronic receipts.
    • Send targeted coupons and bulk SMS messages about flash sales and promotions.
    • Provide answers to customer service questions.
  • Improve security and enhance office efficiency
    • Increase login security with two-factor authentication and one-time passwords.
    • Send incoming callers to their choice of departments via IVR menus that accept both DTMF and speech input.
    • Manage workers’ shift assignments and changes and keep staff updated on hours, policies, and other information.
Retail Communication SMS and Voice APIs
 
 
 
 
Plivo APIs for local retailers and online
ecommerce businesses
 
 
SMS API SMS API
  • Programmatically send and receive SMS and MMS messages.
  • Interact with customers in your neighborhood, your country, or anywhere in the world via local, toll-free, or short code numbers.
  • Get consistently high delivery and open rates at any volume or send rate.
Voice API Voice API
  • Integrate voice calling into your mobile and browser apps.
  • Offer interactive voice response (IVR) and call forwarding to help callers reach contacts and request documents.
  • Make, receive, and control calls programmatically.
 
 
Join other retail businesses that trust
Plivo for their communications
 
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“We like Plivo and we recommend it. We first switched because of the pricing, but someone else can always offer a lower price. What keeps us here is simple APIs, easy integration, a friendly interface, and an easy SDK. And every time we’ve needed support, Plivo has responded to our tickets in a timely manner.”
Maya Tran, Product Manager, Fastboy
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“If we have 50,000 text messages we have to send, we don’t have to worry about how those will get through. We just send them all and Plivo handles it.”
Jacob Martinez, Project Manager, Deckers
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“Getting a phone call with a customized voice message allows us to provide superior and prompt customer service.”
G2 review

Integrate with Plivo’s Voice API and SMS API today!

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