Hospitality and Travel
SMS and Voice APIs

Thousands of businesses use Plivo’s global cloud communications platform and voice and messaging APIs to power their business engagement platforms, including restaurants, airlines, hotels, homesharing, and other hospitality and travel companies.

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Why do hospitality providers rely on
Plivo APIs for communication?
Data security and privacy
Data security and privacy
  • Compliant with PCI DSS standards and GDPR regulations
  • Data redaction ensures that no PII is exposed.
  • Data is encrypted with TLS/HTTPS.
Unmatched reliability
Unmatched reliability
  • Guaranteed 99.95% uptime (99.99% for enterprise plans)
  • Direct relationships with 1,600+ Tier 1 and local carriers
  • 6 global points of presence
Customer satisfaction
Customer satisfaction
  • Consultative approach to customer service
  • 98% satisfaction score, highest on G2
  • Premium support plans available
 
Benefits of SMS and voice communications
for hospitality businesses
 
 
 
  • Enhance customer communications
    • Automate reservation, booking, and payment communications.
    • Inform guests of unusual events, such as repairs.
    • Send bulk SMS to market new destinations or special deals.
  • Improve security and enhance office efficiency
    • Protect private information by requiring two-factor authentication and one-time passwords for web portal, lockbox codes, and other secure resources.
    • Give incoming callers access to IVR menus that accept both DTMF and speech input.
    • Keep staff updated on hours, policies, and other information.
Hospitality and Travel SMS and Voice APIs
 
 
 
 
Plivo APIs for hospitality businesses
 
 
SMS API SMS API
  • Programmatically send and receive SMS and MMS messages.
  • Interact with customers in your neighborhood, your country, or anywhere in the world via local, toll-free, or short code numbers.
  • Get consistently high delivery and open rates at any volume or send rate.
Voice API Voice API
  • Integrate voice calling into your mobile and browser apps.
  • Offer interactive voice response (IVR) and call forwarding to help callers reach contacts and request documents.
  • Make, receive, and control calls programmatically.
 
 
Join other travel and hospitality businesses that trust
Plivo for their communications
 
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“The tech and APIs are really easy to use. We get to use a single service to get access to SMS worldwide. For a SaaS company like Simplotel that has customers worldwide, Plivo makes it really easy. They also keep us updated [about] the changing regulatory environment.”
G2 review, Simplotel
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“From day one we had Plivo’s applications and very clear documentation that made it very easy to set up.”
Piotr Matuszkiewicz, Engineering Manager, Houst

Integrate with Plivo’s Voice API and SMS API today!

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